At Sea Pearl Candle Co., we take great care in ensuring that our products are of the highest quality and arrive in perfect condition. We understand that sometimes accidents happen during shipping, which is why we offer a return policy exclusively for items damaged during transit. Please read the following guidelines carefully:

  1. Eligibility for Refunds:

    • Only items that have been damaged during shipping are eligible for refunds or exchanges.
    • Please inspect your order carefully upon arrival. Refunds for damaged items must be requested within 2 days of receiving the order.
    • Photo proof clearly showing the damage to the item is required.
  2. Return Process:

    • To initiate a refund or exchange, please contact our customer support team at Chelsey@SeaPearlCandleCo.com to inform us about the damaged item and provide the required photo proof.
    • Our customer support team will guide you through the return process and provide you with further instructions.
    • Please allow up to 7 business days for us to respond to your request.
  3. Refunds/Exchange/Substitute:

    • Once your return request is approved and the damage is confirmed through the provided photo proof, you will have the following options:
      • Refund: A refund will be issued to the original payment method used for the purchase.
      • Exchange: You can choose to exchange the damaged item for the same product if available in our inventory.
      • Substitute: If the exact item is not available, we will offer a substitute of equal or greater value, with your approval.
    • Please indicate your preference (refund, exchange, or substitute) when contacting our customer support team.
  4. Exclusions:

    • Returns are accepted for damaged items during shipping only with photographic proof required. No returns or refunds will be provided for any other reason, such as change of mind or personal preference.
    • We are not responsible for replacing Packages that are Lost or Stolen after they have been scanned as Delivered by USPS or other mail carrier.  Customer is responsible to ensure their packages have a safe and secure place for delivery. 

Please note that there is no need to return the damaged item in this return policy. We strive to provide the best customer service and ensure that you receive your orders in perfect condition. If you have any questions or concerns, please reach out to our customer support team, and we will be happy to assist you.

Sea Pearl Candle Co. reserves the right to update or modify this return policy at any time without prior notice.